SiO Beauty Shipping and Return FAQs

Domestic Shipping

Your order leaves our warehouse within 24-48 hours of placing the order. Delivery times vary based on the selected shipping method at checkout. Most customers receive their basic or standard shipping orders within 5-7 days after it ships. If you haven’t received your shipment within 10 days of receiving your order confirmation email, please email care@siobeauty.com so our beauty advisors can assist you.

Free basic shipping offered on all US orders over $60 as well as all subscription orders.

International Shipping

We ship worldwide other than to Russia, Ukraine, Afghanistan, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iraq, Myanmar (Burma), Palestinian Territories, Tajikistan, Yemen, Åland Islands, Belarus, Kosovo, Svalbard & Jan Mayen, Ascension Island, Central African Republic, Congo - Kinshasa, Eritrea, Libya, Mali, Niger, Somalia, South Sudan, Sudan, Tristan da Cunha, Western Sahara, St. Pierre & Miquelon, U.S. Outlying Islands, Caribbean Netherlands, Norfolk Island, Pitcairn Islands, Tokelau, French Southern Territories, South Georgia & South Sandwich Islands.

Your order leaves our warehouse within 24-48 hours of you placing your order.

Delivery times and shipping costs vary by country. Shipping charges will be calculated at check-out. In addition, we collect the duties & taxes at check-out so that there are no surprises when your delivery arrives.

Returns

If you would like to initiate a return for products purchased directly from Sio Beauty, you must do so within 30 days of receipt date, and then we are happy to initiate a refund for your purchase. Just email care@siobeauty.com or live chat with us and speak with one of our beauty advisors to begin the process. We're sorry, but shipping fees you paid are not refundable. Please note that product must be unopened to be eligible for a return.

Returns are free, but there is a 20% restocking fee for the Cryodrop. We charge a $20 restocking fee for orders over $300.